Privacy Policy

Last Updated:  July 28, 2016

We respect your privacy. We strive to use information to provide the best possible service while respecting the confidentiality of information we are entrusted with. This Privacy Policy outlines the types of personal information we may receive or collect when you use our services, as well as some of the methods we use to safeguard your personal information.

COLLECTION OF PERSONAL INFORMATION

We may collect personal information in order to establish your account, to handle billing and to understand your specific needs to serve you better. Personal information is information about you that is personally identifiable, such as your name, address, email address, credit card number or phone number.

HOW WE USE YOUR INFORMATION

The information we collect is used to comprehensively understand your needs and interests, and permits us to deliver a more consistent and personalized experience. For example, we may use your information to communicate with you about services or service inquiries, provide service and support, update you on new services, select content to be communicated to you and contact you for research regarding our services.

Your information may be aggregated with other clients’ information on a purely non-identifiable basis to understand how our services are used and to help make them better.

Credit card information is used solely for payment processing and fraud prevention efforts. Credit card information, and other sensitive personal information required to process a credit decision, is not used for any other purposes by us or our financial services providers, and will not be retained any longer than necessary to provide your services, unless you request that we retain your credit card information to streamline your future purchases.

USE OF COOKIES

We may use cookies and other technologies to enhance your online experience and to learn about how you use our Web site and services. A “cookie” is a small file containing a string of characters that uniquely identifies your browser. While most browsers accept cookies by default, you can manually set your browser to refuse all cookies, accept cookies from specific Web sites, or highlight when a cookie is sent to your browser. Our servers may also automatically record information when you visit our Web site, including the URL that directed you to our Web site, your IP address, browser type and the date and time of your visit.

POLICY ON SHARING YOUR INFORMATION

We will not sell, rent or lease your personal information to others. However, we may have a good faith belief that access, use, preservation or disclosure of selected information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or legitimate governmental request, (b) detect, prevent, or otherwise address suspected fraud, security or technical issues, (c) enforce any of our applicable policies, including investigation of potential violations thereof, or (d) protect against imminent harm to the rights, property or safety of us, our users or the general public as required or permitted by law.

CALIFORNIA PRIVACY RIGHTS

Beginning January 1, 2005, under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to either: (1) a list detailing the categories of information shared and the entities to which such information was provided; or (2) to be notified of a mechanism by which a consumer may opt-out of having their information shared with third parties. Although the sharing of information with third parties is already limited consistent with the Health Insurance Portability and Accountability Act, we have elected the second option. To opt-out of having your information shared with third parties, simply email us at info@handandwristinstitute.com with the words “Opt Out” in the subject header.

DO-NOT-TRACK POLICY FOR CALIFORNIA USERS

We may collect your personally identifiable information while your Web browser’s “do-not-track” features – or other mechanisms that provide choice regarding the collection of personally identifiable information about consumers’ online activities – are activated.

SITES COVERED BY THIS PRIVACY POLICY

Our Web site (http://www.handandwristinstitute.com/) may from time-to-time link to third-party Web sites for your convenience and to provide easy access to additional useful information. Should you select such a link you will leave our Web site. We do not control those sites or their privacy practices, which may differ from our practices and policies. Any personal data you choose to provide to or that is collected by such third parties is not in any way covered by our Privacy Policy. We recommend that you read over such Web site’s privacy policy before providing any personal information. A link to another Web site from our Web site does not constitute an endorsement or representation about the value, quality or usefulness of anything found on that third-party Web site.

ACCESS TO AND ACCURACY OF YOUR INFORMATION

We strive to keep your personal information accurate and up-to-date. To this end we utilize various technology, management processes and policies. As part of our overall data accuracy initiative we provide you with reasonable access to your personal information so you may review and correct your information if needed. To safeguard your privacy and security, we will make a good faith attempt to verify your identity before granting access to your data.  We ask that you update your information as and when it changes so any information used to serve you remains as accurate as possible.

CROSS-BORDER TRANSFER

The Web site is controlled and operated by use from the U.S. and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the U.S. Your information may be stored and/or processed in any country where we have facilities or in which we engage service providers. By using the Web site you consent to the transfer of information to countries outside of your country of residence, including the U.S., which may have different data protection rules than those of your country.

CHILDREN

If you are under 18, you may not access or use this Web site. BY ACCESSING OR USING THIS WEB SITE, YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD. In compliance with COPPA, we do not knowingly collect personally identifiable information from consumers under 13.

KEEPING YOUR INFORMATION SECURE

We value your trust and take it seriously. To prevent unauthorized access and disclosure, to maintain data accuracy, and to ensure the appropriate use of your information, we utilize industry standard physical, technical and administrative procedures to safeguard any personal information we collect.

CHANGES TO THIS POLICY

The world of technology changes quickly. If and when there are future changes to our Privacy Policy in response we will post them at http://www.handandwristinstitute.com/.

CONTACTING US

We value your opinions and suggestions. Please email us with any questions or concerns at info@handandwristinstitute.com, or alternately you can write to us at the following address:

The Hand and Wrist Institute
8929 Wilshire Boulevard, Suite 320
Beverly Hills, California 90211